Hair products such as glue, tape, etc are not returnable
Clearance or Discontinued Items are not returnable and cannot be exchanged.
Terms of Condition for Qualifying for Exchange
If there is a problem when you receive your unit, please notify us immediately within 72 hours upon receiving your unit.
DO NOT ALTER the unit in any way - read below. I
If you meet the below terms, we will offer you an exchange. If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange. We do not issue refunds.
The 20% Re-Stocking fee will apply as outlined below.
Sorry, we CAN NOT accept returns on items that are not in their original condition and that have been altered in any way.
All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.
We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
Cut the Lace
Tear or Rip the Lace
Put Glue on the Unit or Hair or Hair
Put products on the Unit
Put any chemicals on the Unit
Dye the Unit
Style or Cut the Hair of the Unit
Perm the Unit
Wash or Condition the Unit
Wear the Unit
Units that are damaged by customer will not be accepted under our return policy.
DO NOT destroy or lose original packaging including wig caps and wig bag
DO NOT attempt to correct the problem yourself prior to calling us
If you do any of the above, we WILL NOT accept the return and this policy will not apply.